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FAQs: Library Login Issues


How do I log in to use the research databases?
I've entered  in my name, but it doesn't seem to work.
I used my account just last week and now it doesn't work.
How do I activate the barcode on the front of my Alliant ID card?
How do I get an Alliant ID card with barcode?
It says my validation has expired.
One database won't connect when other databases do.
I'm getting a "session cookie" error.
I can't access my library account, the catalog, or the databases.
The system asks for a login or password even after I've typed in my name and 14-digit barcode.
Known problems with Internet Explorer 7.0.
I'm having trouble viewing the library pages in my internet browser.

How do I log in to use the research databases?
  • Select Databases from the library home page.
  • Click on the database you would like to search.
  • When prompted, enter your name (first name last name). If the system does not accept your name, try typing in your last name only.
  • Enter the 14-digit barcode from your current Alliant ID or library card without spaces or hyphens. You may also use your University ID number.
  • Note: If your ID number doesn't work and your barcode does, please contact the library to have your account updated to be used with your ID number.

I've entered in my name, but it doesn't seem to work.
Have you changed your name since the card was issued? If so, contact your local Alliant library to determine how your name has been entered into the system. Try just using your last or family name only.

I used the research databases just last week and now they don't work for me.
Your account may have expired or your patron information may have been changed. Ask your local Alliant library to check your patron account especially your barcode, ID number, expiration date, spelling of your name and the patron type. Changing any one of these can affect your access. If you are still getting an error message try deleting the “cookies” and “search history” under your browser’s options.

How do I activate the barcode on the front of my Alliant OneCard?
Either contact your library location or fill out the online activation form. Activation will take 24-48 hours if you submit the form online.

How do I get an Alliant ID card with barcode?
An Alliant OneCard may be obtained by visiting your home campus OneCard location. More Information

It says my validation has expired.
If you are using Internet Explorer and a message says that validation has expired, call your local library and see if your account has expired. If it has not expired, then disable Content Advisor (Tools, Internet Options, Content. If
Settings is grayed out, Content Advisor is not enabled) Enable the Content Advisor when you are finished.

One database won't connect when other databases do.
Some databases have a second window which pops up. Turn off pop-up blocker for this one session. Or, use this suggestion from a student: If you're running Norton Anti-virus, go to Norton Anti-virus internet security and turn off its "add blocker." Then the site will come up.

I'm getting a "session cookie" error.
Session cookies are needed to facilitate site navigation. You must have your browser set to accept cookies. Another solution is to set your Internet Option regarding privacy to a lower level.

I can't access my library account, the catalog, or the databases.
  • Turn off Content Advisor if you are using Internet Explorer. (Tools, Internet Options, Content. If Settings is grayed out, Content Advisor is not enabled)
  • Enable the Content Advisor when you are finished.

The system asks for a login or password even after I've typed in my name and 14-digit barcode.
Check that you have enabled cookies (for this session). Makes sure that you are accessing online content through the library website (http://library.alliant.edu), Alliant Portal and not thru a non-library webpage or search engine (Google, Yahoo).

For Internet Explorer 6:
  • Tools
  • Internet Options
  • Security (a tab)
  • Set Security Level to Medium Privacy (tab)
  • Advanced - make sure box next to "Override automatic cookie handling" is not checked.
For Safari and Mac Users:
Go to Preferences and Security. Enable all cookies. Do not enable cookies only from sites you navigate to. You may want to download and use Mozilla Firefox if you appear to have trouble with using Safari.

I use Windows XP and have Service Pack 2.
The firewall may conflict with a third party firewall like Norton. If you have problems, disable the third party firewall.

Known problems with Internet Explorer 7.0.
If you try to access the library pages through the University Portal, you will get an error, "The portlet cannot be displayed because your brower does not support iframes." The Library recommends accessing the library home page directly at http://library.alliant.edu.

I'm having trouble viewing the library pages in my internet browser.
Try another browser like Mozilla’s Foxfire.


Updatd 11/6/2010 md